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Search results for: "customer service" (11)
Fix the Problem
AudioJohn is an attorney who grew up working in his father’s hardware store. He says it prepared him to practice law....
Hospitality + Experience = the Perfect Barista (Video)
VideoCoffee shop owner hires baristas for their ability to show hospitality.
Coffee Shop Employees Build Relationships and Demonstrate Faith with Simple Q&A (Video)
VideoOwner of Quay Coffee explains how his staff loves customers by building authentic relationships with them.
Deception to Obtain Information You Have a Right to Know
ArticleThere are situations in which deception is necessary to obtain information an organization has a right to know....
When Someone Has No Right to the Truth
ArticleAnother category of possible exceptions to the norm of truthtelling is when the person asking the questions has no...
Looking for Guiding Principles
ArticleA variety of attempts have been made to reduce the multitude of biblical commands to just a few overarching commands or...
When Do You Fire Your Customer? (Case Study)
CaseThe senior management of Software Dynamics, Inc. had just completed its Business Roadmap, spelling out SDI’s Vision,...
The Frustrated Customer (Case Study)
CaseIt had been one of those long, aggravating days—the kind where the nerves of everyone in the company were on edge. At...
Country Supply Video Study Guide
Study GuideAt the age of 14, Scott Mooney was bitten by the entrepreneur bug. He started selling horse equipment out of his...
eHarmony Video Study Guide
Study GuideDr. Neil Clark Warren is not the type of person you think of when you hear the word, entrepreneur. He has degrees from...
A Theology of Work for a Post Industrial Age
ArticleBy Rev’d Dr. Kenneth J. Barnes, Dean of the Marketplace Institute, Ridley College, Melbourne, Australia In his...