Fix the Problem
John is an attorney who grew up working in his father’s hardware store. He says it prepared him to practice law. Because in customer service, he says, he learned to "address the problem, not the person."
A furious Mrs. Jones brings in her fuzzy TV. Don’t return her anger, his dad advised. The problem is the TV. Say you’re sorry. Stay calm. Focus on fixing the set.
Fast-forward now to John’s law practice. People come to him in times of crisis. He knows to react to their problems and not overreact to their behavior.
This is Howard Butt, Jr., of Laity Lodge: Address the problem, not the person. And never mix those up! . . . in the high calling of our daily work.
When the teachers of the law who were Pharisees
saw him eating with the "sinners" and tax collectors,
they asked his disciples:
"Why does he eat with tax collectors and 'sinners'?"
On hearing this, Jesus said to them,
"It is not the healthy who need a doctor, but the sick.
I have not come to call the righteous, but sinners."