Does Servant Leadership Mean An Intern Gets The Business Class Upgrade? (Video)Video / Produced by partner of TOW
Some employees baulk when values are expected at work, rather than merely written on a poster. Company builder Sonny Vu explains what happened when he institutionalized servant leadership.
We had values that I would say were fairly cutting. You either believed in them or you didn’t, and definitely there were people who would say, “You know what, I just really can’t take that.”
The servant leadership thing was incredibly controversial.
It was very nice sounding, like: “Oh yeah, I’m a servant leader - I serve my team - yeah.”
Great. Well, if you’re upgraded to business class are you going to give up your seat for the intern you’re traveling with? Because that’s what’s expected. It’s not even a nice thing to do; you’re just supposed to do that.
“Oh, um, I don’t know. Let me think about that.”
On the surface values are easy to be said and poster-ized. But to really institutionalize them, that’s where the rubber meets the road, whether people actually act on them or not.
This video serves as an illustration to the TOW Bible Commentary article Servant Leadership (Matthew 20:20-28).