Steve was in the crowded Portland Airport when he spotted two women. One was about 40 years old, the other obviously her mother. Clearly, the younger woman was mentally challenged.
As they approached the agent collecting boarding passes, Steve saw the man was tired and grumpy. The mother and daughter had just handed him their passes when the daughter suddenly blurted, "Are you happy?"
The airline worker looked shocked—then smiled broadly. He said, "Well, yes. Yes, I am happy—just a little tired."
The boarding passengers after that got the benefit of the airline worker's smile.
This is Howard Butt, Jr., of Laity Lodge. A person's body language speaks volumes—and it's infectious. So is a smile. Stay alert to the non-verbal messages you send in the high calling of our daily work.
Who is like the wise man? Who knows the explanation of things? Wisdom brightens a man's face and changes its hard appearance.