We Are Called to Serve as Christ’s Ambassadors

Article / Produced by TOW Project
God ambassador

Christians of every era are called to be Christ’s ambassadors. An ambassador is a personal envoy sent from the head of a state. Just as a head of state sends an ambassador on a diplomatic mission, Christ sends us on a mission to represent him in both words and actions.

We are ambassadors for Christ, since God is making his appeal through us; we entreat you on behalf of Christ, be reconciled to God. (2 Corinthians 5:20)

The job has two aspects—conveying messages from the sovereign and representing the sovereign personally. Conveying messages requires words, but representing the sovereign personally requires more than words. It also takes action, for example by demonstrating the sovereign’s character and acting to accomplish the sovereign’s purposes. As Christ’s ambassadors, we convey Christ’s message of good news and we live in ways that show God’s love for the people we encounter at work and everywhere we go.

Jesus' words in Acts 1:8 flesh out this picture of being an ambassador. “You will be my witnesses in Jerusalem, in all Judea and Samaria, and to the ends of the earth.” Jesus does not send his followers to go witnessing, but to be his witnesses. To go witnessing might only mean speaking words about God somewhere away from home, but to be a witness means living a life that shows God’s love wherever we are. In fact, we are never commanded in the Bible to go witnessing. To focus on telling before showing disconnects who we are from what we say—and that’s a problem. Church historian Michael Greene notes that the early church’s impact on the world was dependent on this linkage of the messengers’ lives and their words.

It was axiomatic that every Christian was called to be a witness to Christ, not only by life but lip.[1]

The connection between belief and behavior runs right through Christian literature. The two cannot be separated without disastrous results. Among them, the end of effective evangelism.[2]

Notice the order in Paul’s instructions to the Colossians, how actions precede spiritual conversation.

Be wise in the way you act toward outsiders; make the most of every opportunity. Let your conversation be always full of grace, seasoned with salt, so that you may know how to answer everyone. (Colossians 4:5-6, NIV)

When we serve other people through our actions, we bring the love of Jesus to them. Evangelism is not as much about bringing people to Jesus but bringing Jesus to people—to show and then tell. Bringing Jesus to people—serving them—was key to Paul’s strategy of bringing people to Jesus. In 1 Corinthians 9:19 he says, “For though I am free with respect to all, I have made myself a slave to all, so that I might win more of them.” Paul was willing to reach out to people wherever they felt at home in terms of space, language, or history, not make them accommodate themselves to him.[3]

Four Ways to Serve as Christ’s Ambassador at Work

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What does it look like to be Christ’s ambassador at work—to serve Christ at work and represent him there? While none of us will do these things perfectly, there are four components that make our witness credible to others—competence, character, concern, and wise conversation. We encourage you to consider how God can use these elements to attract others to himself. They are not a formula, a technique, or steps to success, but ways we show that our faith is real to coworkers and colleagues. As we review these concepts ourselves, we consistently see areas where we need to improve. But no one has messed up to the point of hopelessness. In fact, where we’ve made mistakes and can humbly confess our shortcomings, our witness becomes more believable. Even if it were possible to be perfect, people can’t identify with perfect Christians. To be able to identify with us as witnesses, they need to know that we ourselves need grace.

Sharing the Gospel Through Competence

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The first task of ambassadors of Christ in the workplace is to do our work with excellence—because our competence weighs in heavily on our credibility. Competence means doing our best work, putting our heart into it, providing excellent products and services that meet legitimate human needs.

Scripture speaks about the importance of doing good work in a number of places. For example:

Do you see those who are skillful in their work? They will serve kings. (Proverbs 22:29)

Whatever your hand finds to do, do it with all your might. (Ecclesiastes 9:10)

Whatever your task, put yourselves into it, as done for the Lord. (Colossians 3:23)

We should not be surprised that our work as inextricably connected to our witness. Consider the following:

  • God is a worker and made mankind in his own image as such. In Genesis chapters 1 and 2, God introduces himself as a worker—a creator, designer, builder, ruler, and real estate developer—and from the beginning, work has been part of God’s intention for the human race. It is integral to being human. God told our first human parents to diligently cultivate and keep the Garden of Eden (Genesis 2:15) to be productive in their work to bring creation to full flower (Genesis 1:28).
  • Adam’s very being, future, and identity are bound up with the earth and his work upon it.[1]
  • We reflect the image of God through our work. As Christ’s ambassadors, we have the responsibility to embody Christ in our own dynamic vocational contexts. Michael Williams writes, “We exist for the purpose of imaging God, reflecting him into the world, copying something of him into the lives of the people and societies around us.”[2]
  • The quality of our work and our attitude toward our work tells people a lot about us—and the God we serve. Can you imagine Jesus using substandard materials, performing shoddy carpentry, or overcharging his customers? Had he done so, customers who heard him teach would have every reason to conclude that his theology was as wobbly as his tables.
  • Paul tells us that the products and services we provide to supply the needs of others and shape the development of human life are key ways in which we love our neighbor: "Now concerning love of the brothers and sisters, … we urge you, beloved, to do so more and more, to aspire to live quietly, to mind your own affairs, and to work with your hands, as we directed you, so that you may behave properly toward outsiders and be dependent on no one." (1 Thessalonians 4:9-12)
  • When we do good work, God is glorified. Abraham Kuyper explains, "Wherever man may stand, whatever he may do, to whatever he may apply his hand, in agriculture, in commerce, and in industry, or his mind, in the world of art, and science, he is, in whatsoever it may be, constantly standing before the face of his God, he is employed in the service of his God, he has strictly to obey his God, and above all, he has to aim at the glory of his God."[3]
  • Doing good work with a servant’s heart and “as done for the Lord” brings glory to God and goes a long way toward earning us the right to be heard. Conversely, we undermine our witness if we shirk our work, do our work poorly, or work only for our own self-interest.

The bottom line: In the workplace, people judge us first by our work, not our theology. If we want people to pay attention to our faith, we must pay attention to our work.

Sharing the Gospel Through Character

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Character is a second prerequisite for spiritual influence. Every human being is created in God’s image, and instinctively respects the character traits of the God who designed us—true even for those who do not know God. Humankind universally values the Fruit of the Spirit: “love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self-control” (Galatians 5:22-23). In Jesus’ day, many people repulsed by the religious leaders were attracted to Jesus because he embodied these characteristics. Today, Christ-like character still engages attention and invites respect.

Non-Christians take note of our joy when we work, our peace in the midst of disappointment, and our graciousness and humility toward people who try our patience. Unfortunately, these are too often in short supply for those of us charged with showing Jesus’ character to the world. In 2013, the Barna Group studied hypocrisy among Christians. Among those who self-identified themselves as Christians, research based on a list of self-selected attitudes and actions found that 51 percent described themselves more like Pharisees (hypocritical, self-righteous, judgmental) as opposed to only 14 percent that modeled the actions and attitudes of Jesus (selfless, empathy, love).[1] C.S. Lewis described the problem,

When we Christians behave badly, or fail to behave well, we are making Christianity unbelievable to the outside world. … Our careless lives set the outer world talking; and we give them grounds for talking in a way that throws doubt on the truth of Christianity.[2]

If our words are to mean anything to others, they should flow out of a life of integrity, otherwise our deeds paint our words the color of a lie. Integrity can be especially challenging at work. The pressure to abandon biblical values and follow a different rule of life on Monday can overwhelm thin commitments made in church on Sunday. Christ calls us to live out our Christian values at work as fully as everywhere else, even when we must disadvantage ourselves. When people see that we are not just striking a pose, but humbly seeking to live a life of integrity, they take notice.

People also take notice, not so much when we fail—which we will—but when we fail to admit that we don’t have it all together. Perhaps more important than getting things right is admitting that we often get things wrong, seeking forgiveness, and making amends to those we injure. One of the most attractive elements of character is the humility to accept that we’re not perfect. Jerram Barrs reminds us of the impact humility can have on others,

So often as Christians we behave as if we have everything to give to the non-Christian and nothing to receive. We imagine that it would be demeaning for us to acknowledge any weakness or need. Christians are supposed to “have it all together,” and we fear that letting unbelievers see that we don’t, might bring discredit on us and on the gospel. This is folly, for the truth is that we are always weak and needy and the gospel is not served by pretending otherwise. To acknowledge, as Jesus does, our need of the kindness, gifts, wisdom, or advice an unbeliever can give us is encouraging and ennobling to those who might have been led to expect only scorn or condescension from us.[3]

Here’s the bottom line. It’s not enough to do good work, there has to be something attractive about our character. And especially, the ability to admit our failures and brokenness stands out in stark relief to the culture around us. People need to smell the sweet aroma of Jesus’ presence in our character, which comes most strongly through the humble character he creates in us.

Sharing the Gospel by Showing Concern

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When competence and character combine they create trust that lends credibility to our words. When joined by godly concern for others, they give our witness power. It is true; people don’t care how much we know until they know how much we care.

Showing concern for others is not an option for followers of Christ. It is what Christians do—the natural outworking of our relationship with a gracious God[1]. Kind words and gracious actions that impact others come from within, not from mere obligation or religious duty. When people see our genuine concern, they see Jesus alive in us.

We show concern by our words. What we say and how we say it speaks volumes about who we are, what motivates us, and how much we care about others. The apostle Paul allows little wiggle room when it comes to thoughtless words.

Let no evil talk come out of your mouths, but only what is useful for building up, as there is need, so that your words may give grace to those who hear. (Ephesians 4:29)

Consider the wisdom about words from the book of Proverbs:

A soft answer turns away wrath, but a harsh word stirs up anger. (Proverbs 15:1)

With patience a ruler may be persuaded, and a soft tongue can break bones. (Prov. 25:15)

The lips of the righteous know what is acceptable, but the mouth of the wicked what is perverse. (Prov. 10:32)

One who gives an honest answer gives a kiss on the lips. (Prov. 24:26)

A word fitly spoken is like apples of gold in a setting of silver. (Prov. 25:11)

And even when we must deliver rebuke, we are to “speak the truth in love” (Ephesians 4:15).

We show concern by listening to others’ words. Our willingness to listen and receive input from others sends a powerful message. It says, “I care what you think; you have something valuable to contribute.” When we ask questions and listen with focused attention and a humble spirit, we invite trust and cooperation in our workplace as well as personal relationships.

Let everyone be quick to listen, slow to speak, slow to anger. (James 1:19)

We listen not just because it’s good leadership or reflects well on us, but because the person speaking is an individual made in the image of God and deserves our respect even when that image has been distorted.

We show concern by our actions. Gracious speaking and listening should be accompanied by corresponding behavior. The way we respond toward others in the midst of daily stress and success reveals whether we care more about others or ourselves. Throughout the Gospels, Jesus taught his disciples that spiritual leadership is not about doing big things. It is about being a servant.

Jesus called them and said to them, “You know that among the Gentiles those whom they recognize as their rulers lord it over them, and their great ones are tyrants over them. But it is not so among you; but whoever wishes to become great among you must be your servant, and whoever wishes to be first among you must be slave of all. For the Son of Man came not to be served but to serve, and to give his life a ransom for many.” (Mark 10:42-45)

Small acts of kindness can light up a dark room or a dark workplace.

Let each of you look not to your own interests, but to the interests of others. (Philippians 2:4.)

Do all things without murmuring and arguing, so that you may be blameless and innocent, children of God without blemish in the midst of a crooked and perverse generation, in which you shine like stars in the world. (Phil. 2:14-15)

Given the negative perception many people have of Christians, Christianity does not look like a faith most people can relate to, much less benefit from—unless we show them differently by our competence, character, and concern.

Developing relationships with the people we work around should never be a strategy to manipulate them into a conversation about faith, but a way to genuinely grow to love them more deeply and learn how we can serve them.

Here’s the bottom line. Competence, character, and concern together create a powerful apologetic for the gospel and with the Spirit’s nudging can open a door for gospel conversations.

Sharing the Gospel Through Wise Conversation

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Generally speaking, people need to trust the messenger before they will trust the message. But make no mistake—we do have a message to be delivered. Yet we need to deliver it wisely. No one comes to Christ by simply observing Christians—in all but rare cases someone has to tell them about Jesus. This certainly does not mean we should be talking about Jesus all the time. But it does mean not hiding our faith and speaking up whenever we recognize that someone is open to learning more.

It Is Appropriate to Talk About Your Faith. . .

  • when an opportunity arises out of growing friendships built around your work. As you discuss work and life with your coworkers, informal mentions of spiritual truth will happen naturally, just as other topics of personal importance pop into your conversations.
  • when it naturally fits in the conversation. Do not deliberately try to divert a discussion to a spiritual topic unrelated to the conversation. However, in the midst of a conversation about a business problem, for example, it could be appropriate to briefly mention how your faith guides your decisions.
  • when coworkers are comfortable with the discussion. Keep your antennae up and change the subject if you sense discomfort.
  • when you are asked. Questions open doors to address spiritual topics. You do not have to be a Bible expert to respond to such questions. Show your own personal interest in learning about that topic and simply and humbly explain what you have discovered at this point in your life. Encourage curiosity in order to create a safe environment for additional questions in the future.
  • when it does not take time away from what you or your coworker are paid to do. Find time over a break, lunch, or after work for longer discussions.

(From Bill Peel and Walt Larimore, Workplace Grace, p. 68)

It’s impossible to read the Bible seriously and miss our obligation to make Christ known. In the Sermon on the Mount Jesus calls his disciples the light of the world—not something to be concealed.

You are the light of the world. A city built on a hill cannot be hid. No one after lighting a lamp puts it under the bushel basket, but on the lampstand, and it gives light to all in the house. In the same way, let your light shine before others, so that they may see your good works and give glory to your Father in heaven. (Matthew 5:14-16)

Some Christians take the reported words of St. Francis: “Preach the gospel at all times, and when necessary, use words” as a reason not to talk about their faith with those who need to hear the gospel. They believe that they fulfill Christ’s call to be his witness simply by the way they live—no need to explain why they live the way they do. The person who says naively, “I don’t preach; I just let my life speak,” may not realize what an egotistical claim that is. Who of us lives such a good life that our actions are the only thing needed to witness to the goodness of Jesus?[1]

Behavior that honors and reflects Christ is a vital part of what it means to be a witness. But being a witness also requires words.

In your hearts revere Christ as Lord. Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have. But do this with gentleness and respect, keeping a clear conscience, so that those who speak maliciously against your good behavior in Christ may be ashamed of their slander. (1 Peter 3:15-16, NIV)

What’s often overlooked in Peter’s instruction is that doing good to others creates a relationship where people want to ask “Why?” Why do you live the way you do? We give an explanation to those who have seen our godly behavior, recognized our hope, and asked about our faith.

While Peter encourages reluctant witnesses to speak up, he puts a constraint on over-zealous Christians who angle for an opportunity to share the gospel—listener ready or not. While some people have come to Christ absent a relationship—and in rare cases absent a witness—forcing spiritual conversation on someone else usually creates more heat than light. Wise faith conversations are not about getting someone to pray a prayer of salvation, but about reflecting the reality of God’s grace to us in Christ and explaining that reality to curious people.

What does wise conversation look like? Here are some elements to consider.

What Is the Gospel?

The gospel is the good news of God reaching out to us with the fullness of his love through Jesus. Usually, people are most interested in hearing how you have experienced the goodness of God's love. Simply share what a difference following Jesus is making in your life, and you'll be sharing the gospel. Sometimes, though, people ask what the gospel is in a more theological sense, not only subjectively in your life, but also as on objective definition. Many explanations of the gospel can be found in books, sermons and online, and may be helpful to you in thinking it through. The most direct definition comes from the Bible itself:

God showed his great love for us by sending Christ to die for us while we were still sinners. (Romans 5:8). Christ died for our sins, just as the Scriptures said. He was buried, and he was raised from the dead on the third day, just as the Scriptures said. (1 Corinthians 15:3-4) For the grace of God has been revealed, bringing salvation to all people. And we are instructed to turn from godless living and sinful pleasures. We should live in this evil world with wisdom, righteousness, and devotion to God, while we look forward with hope to that wonderful day when the glory of our great God and Savior, Jesus Christ, will be revealed. He gave his life to free us from every kind of sin, to cleanse us, and to make us his very own people, totally committed to doing good deeds. (Titus 2:11-14). For God was in Christ, reconciling the world to himself, no longer counting people’s sins against them. And he gave us this wonderful message of reconciliation. So we are Christ’s ambassadors; God is making his appeal through us. We speak for Christ when we plead, “Come back to God!” (2 Corinthians 5:19-20) (New Living Translation).

Wise conversation considers the listener’s heart condition. In Matthew 13, Jesus describes the human heart as rough terrain for gospel farming. Weeds, rocks, and hard-packed soil thwart implanting of the seed of Truth. It’s important for those of us who sow the seed of the gospel to take time to consider the receptivity of our listeners.

Most nonbelieving adults have significant barriers to receiving the gospel, issues that have hardened their hearts and trained them to keep spiritual truth at arm’s length. Beside the intellectual issues many have toward Christianity, even more basic and often overlooked are emotional barriers—indifference, mistrust, antagonism, or fear toward Christians or Christianity—negative attitudes that stop spiritual conversation in its tracks.

Sometimes, emotional barriers are caused by negative experiences with religious groups or Christians who are narrow-minded, judgmental, or fanatical. Even well-intentioned Christians who come on too strong can foster mistrust or anger, and inadvertently create more barriers. But ordinary hypocrisy may have turned more hearts away from Jesus than anything else. Hypocritical family members, neighbors, teachers, harden the heart’s soil.

Wise Christians stop to consider these barriers before their attempts to explain the gospel are repelled offhand. When people take note of our competence, character, and concern, the Holy Spirit may indeed open a door for us to give the reason for our hope to individuals otherwise reluctant to talk about spiritual truth.

Wise conversation joins where the Holy Spirit is already at work. It’s important to find out what the Holy Spirit is doing and join in, rather than try to make something happen ourselves in our own timing. No matter how convincing or powerful our arguments are, we can’t raise the spiritually dead. It’s God’s job to open the heart. And he does that on his time schedule not ours—sometimes surprising us. Just because someone isn’t interested in spiritual conversation today doesn’t mean that the Spirit can’t soften the hardest heart over time.

Look to the “Interests” of Others

As the plane took off, Bill engaged in polite conversation with a woman sitting in the window seat and learned that she was an artist. She grew quiet and went back to her book when she learned that he was a theologian. He closed his eyes and tried to rest. When the plane broke through the cloud cover and reached cruising altitude, the prompting of the Holy Spirit interrupted his nap. He opened his eyes and noticed that his seatmate was staring at the breathtaking sunset. “Beautiful isn’t it?” Bill commented casually. “It’s amazing how God paints us a new work of art every evening, and no two are alike.” Her response surprised Bill. For the next hour, she told him more about her life. They talked about what the Bible says about God’s ability to meet her needs in the difficult circumstances she was facing.

(From Bill Peel and Walt Larrimore, Workplace Grace, p.84-85)

Antagonism toward God is not a modern problem. Throughout history God’s people have taken his truth into hostile cities, nations, and workplaces. But the gospel is never overcome by hostility. God prevails over any strategy the evil one uses to halt the gospel. No manner of worldview, cultural trend, or work environment is too hostile—and no person too hopeless—for the all-sufficient power of the Holy Spirit to reach.

And no matter how passionately we might want a person to come to Christ, remember Christ’s own words. “No one can come to me unless drawn by my Father who sent me …” (John 6:44).

Our job is to help people take one step closer to Christ, leaving the results and timing to God. We are one link in the chain that the Holy Spirit can use at any given time—and it may be a long chain. It’s great to be the last link in the chain of a person’s faith journey. But if we watch for what the Spirit is doing and join in, we won’t be the missing link.

Wise conversation creates curiosity. When we go to work tomorrow as ambassadors for Christ, we need to know the people we work among. What are their interests, their needs, their hopes, their dreams? What will invite them to listen long enough to learn how much God loves them and longs to give them abundant life on earth and eternity in his presence? If we do not take the time to understand our coworkers, doors may close, not open.

Wise conversation should be brief—at first at least. Curiosity about our faith is not automatic. While assessing a person’s spiritual interest, long conversations about faith are likely not appropriate or curiosity-building. While a colleague may listen politely, inside they may be plotting their escape and planning to stay clear of this religious fanatic. Instead try to leave people wanting more.

Even questions about such mundane things as our plans for the weekend may offer opportunities for us to invite curiosity. “I’m teaching a Sunday School class on healing and divorce.” “I’m headed to a men’s retreat with my church.” Letting friends at work know what we’re doing may create openings for the curious to explore. Our choices and activities tell people more than how we spend our time. They reveal what we love. It may puzzle people and cause them to wonder why with so many choices we would choose Christian activities—which they may consider boring or a waste of time. When their curiosity gets the best of them, they will ask, creating an opportunity to give them a short word of explanation.

Raising Faith Flags

A faith flag is a brief (no more than a couple of sentences) mention of or comment about God, the Bible or prayer in the natural course of conversation that communicates we have a spiritual dimension. It is a snapshot of who you are. It could also be a simple word of appreciation describing how you see the image of God expressed by someone in their work.

What a faith flag might sound like …

  • When someone untangles a knotty dilemma: “I’m really glad you’re on the team. God sure gave you a keen mind for solving problems.”
  • When someone expresses a concern about a child: “I’ll cover for you anytime you need to leave work and take your son to the doctor. I’ll also pray for your son if it’s OK with you.”
  • When someone compliments your presentation: “Thanks for your encouragement. If you only knew how petrified I was yesterday. God calmed me down and helped me focus."

Guidelines: faith flags …

  • Are a natural part of a conversation.
  • Are general and don’t name a particular church, denomination, pastor, or spiritual leader.
  • Are positive and normally don’t use faith as an excuse for avoiding certain behaviors.
  • Look for, but don’t expect, a response.
  • Respect a negative or silent response.

(From Bill Peel and Walt Larimore, Workplace Grace, p. 82-84)

They may also ask: How can you believe in God in the middle of the difficulties you’re facing? Why are you so kind to people who are hard to love? Why do you work so hard to help others be successful? How can you believe Jesus is the only way to heaven? Their verbalized curiosity is an invitation to share more of the story of the good news you’ve experienced in Jesus.

Curiosity can also spring from sharing common ground found in relationship. Jerram Barrs, head of the Francis Schaeffer Institute, advises his students to search for common ground with coworkers, and to begin discussions of faith on those common grounds of agreement. Do they like art? Are they sports fans? What music do they love? Whatever their passion, when we find a common interest, the basis for relationship is formed. From nearly any point of common interest, a part of your story of faith can emerge.[2]

In longer conversations, it’s helpful to remember that people become interested in Jesus because of a personal felt need or aspiration. As rational beings we need information, answers, and rational arguments, but that’s not all. We are also desiring beings, feeling our way through life trying to find what we’re missing without knowing, most of the time, what we’re looking for.[3] Helping another person see how their deepest longings are met in Christ can create an irresistible curiosity for how Jesus fulfills that yearning.

Tim Keller reflected on a lifetime of talking about Jesus with secular New Yorkers. “Unless people find our conversation about Christ surprisingly compelling (and stereotype breaking) their eyes will simply glaze over when you try to talk to them.”[4] Jesus’s conversation with Nicodemus (John 3:1-21) and the woman at the well (John 4:4-26) are cases in point. Jesus not only spoke in concepts and language they could understand, he tailored his conversation to answer each person’s unique question—their deepest longings. By focusing on their individual interests, he woke their curiosity. We can see how successful he was by the questions they asked in return.

Ultimately, when people are able to connect the power of the gospel to their deep longings, they will say, “If that were only true!” When they do, we have an open door for the gospel message.

Connecting With People's Needs

Think about the conversations you’ve had a work during the last week. What topics of concern, fear, anxiety, frustration, anger, joy, appreciation, peace, etc. were expressed? Have you had a similar experience where God was real to you, where you learned a lesson, where you began to see something differently? Take a moment to rehearse or write out what you would say. Keep it positive and avoid sounding superior. Not “I remember when I used to believe that …”

Wise conversation is positive (usually). When people become curious, they will probably begin to ask questions. Often what they really want to know is hidden behind their words. They may be afraid to ask because they’re concerned that we’ll think less of them. They may also be testing us to sense whether we’re going to come at them like Bible-thumpers. If we answer judgmentally, they’re likely to back off and avoid us like the plague. But if they discover a non-judgmental, honest, genuine response, they’ll be more apt to come back for more, especially if our lives and actions echo the answers we give.

The gospel is good news about Jesus, which is not that God judges us, but that he loves us and wants to forgive and heal us. It shouldn’t surprise us when unbelievers make bad choices. When we aggressively criticize their choices and lifestyles, we can create barriers. This doesn’t mean that we condone sinful behavior, but we remember that conviction is in the Holy Spirit’s job description, not ours.

When he [the Holy Spirit] comes, he will convict the world of guilt in regard to sin and righteousness and judgment: in regard to sin, because men do not believe in me; in regard to righteousness, because I am going to the Father, where you can see me no longer; and in regard to judgment, because the prince of this world now stands condemned. (John 16:8-11, NIV)

We should also take to heart Jesus’ response to sinful people. He did not bring judgment on unreligious people. He reserved his sternest words for the religious elite, the Pharisees and Jewish officials of his day. With those outside the realm of this religious aristocracy, Jesus’ tone was gentle, humble, and compassionate. Remember his kindness to the woman caught in adultery?

Jesus straightened up and said to her, “Woman, where are they? Has no one condemned you?” She said, “No one, sir.” And Jesus said, “Neither do I condemn you. Go your way, and from now on do not sin again.” (John 8:10-12)

Today, many people keep Jesus at arm’s length because they have developed a bad impression of him from his followers. They may think he hates gay people, doesn’t like fun, sides with political views they abhor, shuns people who aren’t perfect, is a racist, keeps women subordinated, or only cares about what happens to people after they die. These attitudes may be true of some Christians, but not Jesus.

Our unexpected graciousness toward people who assume criticism, can surprise them into curiosity. Peter offers important advice for those who want to help their colleagues take one step closer to a relationship with Christ.

Finally, all of you, have unity of spirit, sympathy, love for one another, a tender heart, and a humble mind. Do not repay evil for evil or abuse for abuse; but, on the contrary, repay with a blessing. It is for this that you were called—that you might inherit a blessing. (1 Peter 3:8-9)

Every interaction with every person every day is spiritually significant and we have the opportunity to be a blessing to others, not just when we’re insulted or treated poorly, but when we connect with anyone made in the image of God. A smile, a kind word, a word of praise for a job well done can be used by the Spirit to draw someone one step closer to Jesus.

Wise conversation harnesses the power of story. No one wants to hear a canned speech about Jesus, but most people love a good story. From Genesis to Revelation, the Bible is packed with stories. God could have provided an indexed guidebook for living life on earth. Instead, he gave us the Bible, his inspired word, and filled it with stories, all “useful for teaching, for reproof, for correction, and for training in righteousness” (2 Timothy 3:16). In fact, the entire Bible is one grand story of redemption.

When Jesus wanted to speak of the Father’s love he didn’t just state the concept; he told an attention-getting story—the Prodigal Son (Luke 15:11-32). When he wanted to help his disciples understand the kingdom of God he used stories that Matthew recorded in his gospel.

That same day Jesus went out of the house and sat beside the sea. Such great crowds gathered around him that he got into a boat and sat there, while the whole crowd stood on the beach. And he told them many things in parables, saying: "Listen! A sower went out to sow… (Matthew 13:1-3)

Humankind, according to Alasdair MacIntyre, are “story-telling animals.”[5] Think about the conversations you recently had at work. How many involved a story? Likely a lot. In evangelism, stories should populate our spiritual conversations with unbelievers. They can shape information into meaning and help others visualize who we are and what we believe. Storytelling portrays truth in a tangible and authentic way. It opens a window for unbelievers to get a glimpse of what it is like to be a person of faith and can give them a reason to rethink negative notions they may hold about Christians or Christianity.

Storytelling is powerful. Rather than using facts to beat on the mind’s front door, which is often bolted from within, a story allows truth to enter through the backdoor of the heart. Stories can generate fresh insight and expand the depth and breadth of perception while helping us and unbelievers make sense of the world.

How to Tell a Faith Story

A Faith Story is a powerful way to communicate spiritual truth in an inviting form. It briefly describes a particular instance when we had an encounter with God or a time when we learned an important spiritual lesson. It lets the listener see how God is at work, making a meaningful and practical difference in our lives.

A Faith Story ...

  • Gives a glimpse of what it is like to be a child of God and what active real-life faith looks like.
  • Corresponds to a need or circumstance in the listener’s life and may stimulate questions or comments.
  • Helps explain why there is something different about us.

Guidelines: Faith Stories …

  • Fit the natural flow of a conversation. They relate to topics being discussed.
  • Should take no more than two minutes.
  • Avoid debate.
  • Don’t portray ourselves as good, but as forgiven, healed or helped by God
  • Welcome but don’t demand a response.

(From Bill Peel and Walt Larimore, Workplace Grace, p. 85-89)

Stories are a particularly important avenue for Christians to challenge how unbelievers view the world. By telling an effective story, a Christian can invite an unbeliever to drop their weapons. come in, and listen with an open heart and mind. In this way, stories grant an unparalleled opportunity to challenge an unbeliever’s basic assumptions about life.[6]

Wise conversation is understandable. When we speak with nonbelievers—or anyone for that matter—we want to be understood. But if we talk about faith in Christian jargon, we create a significant roadblock. Jargon is insider language understood only by people in a group—in this case other Christians. Speaking Christianese can leave our nonbelieving coworkers and friends confused and even repelled.

We cannot assume others understand biblical terms that are rich with meaning for our faith. When speaking with non-Christians, we should avoid terms that could be confusing, misunderstood, or perceived negatively. Keep insider language to a minimum and stop regularly and ask listeners if they are following and to make sure they understand any theological words.

Wise conversation remembers who we are talking to. One of the reasons why spiritual conversations are intimidating is that we are talking to dead people—spiritually dead, that is. Paul describes the desperate condition of the human race apart from Christ in Ephesians.

You were dead through the trespasses and sins in which you once lived, following the course of this world, following the ruler of the power of the air, the spirit that is now at work among those who are disobedient. All of us once lived among them in the passions of our flesh, following the desires of flesh and senses, and we were by nature children of wrath, like everyone else. (Ephesians 2:1-3)

While our conversation should be positive, by its very nature, the gospel is confrontational. According to Tim Keller,

In every gospel presentation, there is an epistemological challenge. People are being told that their understanding of God and ultimate reality is wrong… In Summary, there is truth about God (“you think you know who God is, but you do not”), truth about sin and your need for salvation (“you are trying to save yourself, but you cannot”), truth about Jesus (“he is the messianic King who comes to accomplish your salvation for you”), and a call to respond to these truths by repenting and believing in him.[7]

If we’re afraid unbelievers will be hostile to the good news of Christ, it’s important to remember that we are talking to men and women who are victims of the enemy, not the enemy themselves. Yes, they can be hostile, but we were enemies of God when he came after us. Yes, they are sinners, but so are we. Yes, they may not know the truth, but we didn’t figure things out on our own. Yes, they may stand for things repugnant to God, but so did we. They may not love God, but God loves them.

In Humility Regard Others as Better Than Yourselves (Philippians 2:3)

What evidence of God’s image do you see in a person?

What things do you have in common with the non-Christians that are part of your life?





When has God been real to you, taught you, comforted you, encouraged you in these situations?

And perhaps most important, we are talking with people made in the image of God, no matter how distorted, disfigured, or unrecognizable it may be. That fact demands our respect and deserves a dignity not often granted in our fallen world.

Catholic blogger Jennifer Fitz reminds us of how this should impact evangelism.

Evangelization is not about getting other people to do the thing you want them to do. It’s not about crafting just the right technique to make that right moment fall together so neatly.

Evangelization is about looking at the person in front of your face, no matter who that person is, and gasping in wonder at the miraculously beautiful creation God has endowed with a dignity and a worth that nothing can erase, no matter how deep in the mire that person is swimming just now. You see that person, and you know for a fact: Here is somebody worth dying for.

And then you try for a few minutes to do something worthy of being in the presence of such a person.[8]

Praying for Ourselves and Others

Praying for Ourselves

We cannot accomplish anything of spiritual significance unless the Spirit is working within us. Following are examples of how we can pray for ourselves as Christ’s ambassadors in the workplace. We can ask that…

  • we will do excellent work that attracts others’ attention (Proverbs 22:29).
  • our work will bring glory to God (Matthew 5:16).
  • we will treat people fairly (Colossians 4:1).
  • we will have a good reputation with unbelievers (1 Thessalonians 4:12).
  • others will see Jesus in us (Philippians 2:12–16).
  • our lives will make our faith attractive (Titus 2:10).
  • our conversations will be wise, sensitive, grace-filled, and enticing (Colossians 4:5–6).
  • we will be bold and fearless (Ephesians 6:19).
  • we will be alert to open doors (Colossians 4:3).
  • we will be able to clearly explain the gospel (Colossians 4:4).
  • God will expand our influence (1 Chronicles 4:10).

Praying for Others

We can pray for coworkers and friends, asking that...

  • the Father will draw them to himself (John 6:44).
  • they will seek to know God (Deuteronomy 4:29; Acts 17:27).
  • they will believe the Bible (Romans 10:17; 1 Thessalonians 2:13).
  • Satan will be restrained from blinding them from the truth (Matthew 13:19; 2 Corinthians 4:4).
  • the Holy Spirit will convict them of sin, righteousness, and judgment (John 16:8–13).
  • God will send other Christians into their lives to influence them toward Jesus (Matthew 9:37–38)
  • they will believe in Jesus as their Savior (John 1:12; 5:24).
  • they will turn from sin (Acts 3:19; 17:30–31).
  • they will confess Jesus as Lord (Romans 10:9–10).
  • they will yield their lives and follow Jesus (Mark 8:34–37; Romans 12:1–2; 2 Corinthians 5:15; Philippians 3:7–8).
  • they will grow in Jesus (Colossians 2:6–7).
  • they will become a positive influence for Jesus in their arena of influence (2 Timothy 2:2).

(From Bill Peel and Walt Larimore, Workplace Grace, p. 164-165)

Wise conversation begins with conversation with God. While the rapid and far-reaching spread of the gospel in the first century was fueled by the mass mobilization of ordinary Christians, it was empowered by the persistent pattern of prayer. The vital role of prayer in evangelism is recorded throughout the Book of Acts (Acts 1:14; 1:24; 2:42; 2:47; 4:24, 31; 8:15; 9:40; 10:9; 10:30–31; 12:5; 13:3; 14:23; 16:25; 20:36; 21:5; 26:29; 28:8).

As we encounter coworkers and colleagues in the workplace we hope will come to faith we need to remember that evangelism begins and ends with God. He has invited us to partner with him in the privileged mission of reconciling men and women to himself. We do our part modeling godliness and speaking wisely. The rest is in his hands. That’s why we talk to Jesus about people before we talk to people about Jesus. Even Paul, as gifted a communicator as he was, needed prayer.

Devote yourselves to prayer, keeping alert in it with thanksgiving. At the same time pray for us as well that God will open to us a door for the word, that we may declare the mystery of Christ, for which I am in prison, so that I may reveal it clearly, as I should. (Colossians 4:2-4)

Note, Paul’s prayer is both for unbelievers, that God would open a door for the word—something only God can do—but also for Paul himself, that he would speak clearly.

Wise conversation respects the integrity of the workplace

Is it OK to talk about Jesus at work? Many Christians wonder whether in a spiritually diverse workforce we are allowed to tell people about Jesus. Is it legal? Is it allowed by my company? In general, the answer is “yes,” it is legal to talk about Jesus at work. We will consider the legal situation in the United States, specifically. We recommend that those in other countries learn about the laws where they live.

In general, if a workplace permits any personal conversations and discussions at all—as almost every workplace does—then it must permit religious conversations. So, if someone can talk about family or soccer at work, talk about religion is also permitted. Title VII of the Civil Rights Act of 1964 protects workers in most public and private workplaces against discrimination based on religion:

It shall be an unlawful employment practice for an employer -

(1) to fail or refuse to hire or to discharge any individual, or otherwise to discriminate against any individual with respect to his compensation, terms, conditions, or privileges of employment, because of such individual’s race, color, religion, sex, or national origin; or

(2) To limit, segregate, or classify his employees or applicants for employment in any way which would deprive or tend to deprive any individual of employment opportunities or otherwise adversely affect his status as an employee, because of such individual’s race, color, religion, sex, or national origin.[9]

This means, among other things, that if a sincerely held part of our religious beliefs is an obligation to tell others about Jesus, an employer generally cannot prevent us from doing so, unless it would interfere with the work at hand or create a hostile work environment for others. (A hostile work environment occurs when a “workplace is permeated with discriminatory intimidation, ridicule, and insult that is sufficiently severe or pervasive to alter the conditions of the victim’s employment and create an abusive working environment. [10] Don’t do that!)

Despite these legal protections, employers have tended to be inconsistent in their policies regarding evangelism. Sometimes employers are ignorant of employees’ rights in this regard, or choose to disregard them, and enforcement of the law varies. According to Deborah Weinstein, who teaches employment law at the University of Pennsylvania’s Wharton School, “Courts across the country have interpreted this issue very differently. In a 2006 case in California, the court said persistent and blatant proselytization is prohibited because it could constitute harassment. But other courts, in Colorado, for example, have said employers need to bend over backwards to accommodate those who need to proselytize.”[11]

Of course, if we have to resort to legal rulings in order to talk about God with our co-workers, we may have already lost the chance of gaining any conversation partners. Maybe we should ask why such a restrictive policy exists in the first place. Have we or other Christians engaged in harassment, abuse, improper use of power or other offenses while talking about God? Even if you have the law on your side regarding the right to evangelize, if your tactics aren’t beyond reproach you may risk alienating the very people you’d like to talk with.

In any case, it is crucial to avoid an imbalance of power when sharing our faith at work. If we have power over others there is the danger that sharing our faith will come across as coercive. People may be afraid to say no to us or ask us to stop. They may even pretend to accept our message for fear their job prospects will be diminished if they don’t. Others may suspect that those who accept our message are gaining an advantage at work. The Conference Board —a global business organization— notes, “Because supervisors have the power to hire, fire, or promote, employees may reasonably perceive their supervisors’ religious expression as coercive, even if it was not intended as such.”[12]

Some Christians have concluded it is best to avoid proclamation to people in a position of lesser power and to trust God to appoint someone else to share the good news with them. Others believe it is possible for supervisors to share their faith if they pay close attention to preventing detrimental effects. Needless to say, if talking about God would exploit a power imbalance, we shouldn’t do it. Err on the side of caution, keeping in mind that people in positions of power almost always underestimate how much that power affects people in positions of lower power. A supervisor might think a casual conversation about faith is not a misuse of power, but how could the supervisor truly know whether the subordinate feels the same way? Asking the subordinate is definitely not a reliable way to find out!

The bottom line, at least in the United States, is that in almost every workplace we have the right to tell others the good news, as long as we do it in a way that is not offensive, aggressive, or misuses power. Through God’s grace this should be eminently possible.

A Final Encouragement for Ambassadors of Christ

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As Christ’s ambassadors we are key players in the great drama of redemption. God in Christ is reconciling the world to himself and he wants us to join him. He does not need us to carry out his plans, yet he gives us this great privilege. He has invited us to join him in redeeming creation and participating with the Holy Spirit in drawing people to himself. In his infinite wisdom, God ordained that his sovereignty and human responsibility would work together to achieve his purposes. Too grand for our finite minds to comprehend, God calls us to believe this in faith and fulfill our role in his story by making disciples. As workplace followers of Christ we have not only an obligation but an incredible opportunity to foster human flourishing and spread the gospel to the men and women with whom we live and work. None of us is equal to the task, but fortunately God is. God’s ability, not our own, is ultimately what gives us confidence in the work of evangelism. “I can do all things through him who strengthens me” (Philippians 4:13).

For Further Reading

Workplace Grace by Bill Peel and Walt Larrimore

Permission Evangelism by Michael L. Simpson

The Heart of Evangelism by Jerram Barrs

Apologetics at the Cross by Joshua D. Chatraw and Mark D. Allen