“Blessed Are the Pure in Heart, for They Will See God” (Matthew 5:8)Bible Commentary / Produced by TOW Project
Integrity in Auto Sales
The value of integrity in business is illustrated by Don Flow, CEO of Flow Automotive. He has a deep personal commitment to fairness. But he discovered that the selling practices in his automobile dealerships were leading to unfair treatment of poorer customers. He could not—and did not want to—separate his business practices from his personal commitments. So he changed his business practices. He explains the new practice this way:
"We have a customer-centric selling process. We don’t have the traditional run back and forth negotiating process; we have a pricing structure that’s set. Our prices are actually a little bit lower because we’ve been able to manage our costs better with our internal processes. You don’t have to be a tough negotiator, or more educated, to get a fair price. If you’ve got a Ph.D. or if you’re a janitor, you’ll pay the same price for the vehicle. We did a study and found that the people who typically paid the least for the cars were the most able to pay. Those least able to pay, paid the most. For me, it was wrong to take advantage of the least able, a clear violation of the biblical mandate in the book of Proverbs. We went back and restructured our business. Our profit structure has to be much tighter around the mean, and we have to communicate enough value that a person will pay us a fair return.”
Here is a 4-minute video of Don describing how he applies the Christian faith to his business practices.
Who may ascend the hill of the Lord? And who shall stand in his holy place? Those who have clean hands and pure hearts, who do not lift up their souls to what is false, and do not swear deceitfully. They will receive blessing from the Lord, and vindication from the God of their salvation.
“Clean hands and pure hearts” denote integrity, singleness of devotion, undivided loyalty. Integrity goes well beyond avoiding deceit and bad behavior. The root of integrity is wholeness, meaning that our actions are not choices we put on or take off as may seem convenient, but stem from the whole of our being. Notice that Jesus pronounces the blessing of being pure in heart not right after the blessing of hungering for righteousness, but after the blessing of showing mercy. Purity of heart arises not from perfection of our will, but from reception of God’s grace.
We can determine how much of this blessing we have received by asking ourselves: How much commitment do I have to integrity, when I might be able to get away with skillful deception? Do I refuse to let my opinion of someone be shaped by gossip and innuendo, no matter how juicy? To what extent are my actions and words accurate reflections of what is in my heart?
It is hard to argue against personal integrity in the workplace, yet in a fallen world it is often the butt of jokes. Like mercy and meekness, it can be seen as weakness. But it is the person of integrity who will “see God.” While the Bible is clear that God is invisible and “dwells in unapproachable light” (1 Timothy 1:17, 6:16), the pure in heart can perceive and sense God's reality in this life. In fact, without integrity, the deceits we propagate against others eventually make us unable to perceive the truth. We inevitably begin to believe our own fabrications. And this leads to ruin in the workplace, because work based on unreality soon becomes ineffective. The impure have no desire to see God, but those who are part of Christ's kingdom are blessed because they see reality as it truly is, including the reality of God.